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InsureLearnerDriver | May 20, 2018

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How Customer Reviews Improve Our Provisional Licence Insurance

How Customer Reviews Improve Our Provisional Licence Insurance
George Trout
  • On November 9, 2016
  • http://www.insurelearnerdriver.co.uk

Today we thought we’d do something a little bit different. Instead of saying how InsureLearnerDriver’s provisional licence insurance can help you, we thought we’d let our customers tell you.

 

Insurelearnerdriver on Trust Pilot

We use Trust Pilot to allow our customers to say what they really think about InsureLearnerDriver. With over 1,150 reviews we are proud of our overall 9 / 10 Trust score.

Here’s a fact, we received our first Trust Pilot review back in August 2014, courtesy of a delightful customer who had these few good words to say.

5 star review on trust pilot from joanne

Off to a good start then. After this we continued to get a consistent stream of 4 – 5 star reviews.

Another fun fact about our provisional licence insurance, 94% of people who have reviewed it love it, giving us 4 – 5 star reviews.
5 star review on trust pilot from luke

The difference your reviews make

Bad reviews are rare for us, but when they do appear we are quick to respond – and we always investigate the issue to ensure the customer is left satisfied. Take this example, originally this was a 2 star review, but thanks to the customer service department at InsureLearnerDriver, the frown was turned upside down and the customer was able to update his review to reflect the service he received!

Edited four star review for InsureLearnerDriver

What we love about hearing from our customers is that they are constantly pushing us to be better and improve our product and services.

Recently, we introduced a 1 – 6 day provisional insurance policy. After hearing from a number of people who just wanted a few days cover so they could practice a day or two before their test, we worked hard to facilitate that need. We also realised that some of our customers actually had their own car, ready for when they passed their driving test. We thought, why not let these people practice in the car they’ll be driving in after passing? So we devised a policy that allowed those individuals to practice driving in their own car.

Review community - check us out on trust pilot

The newest feature of InsureLearnerDriver is the ability to transfer your provisional licence insurance policy over to a new driver insurance policy, once you’ve obtained your full licence. We wanted to make things simple and easy for customers after they pass. That way they can get the insurance out of the way and get onto the important stuff, like celebrating!

Your reviews are so important! They help us to understand how our provisional licence insurance works for you. Which is why we always strive to improve our customer experience; on our website, on the phone and even on social media! If you have any questions or queries about provisional licence insurance, you can also message us on any of our social platforms and we will be sure to provide the answers you need.

tweet by insurelearnerdriver asking to respond to queries

When everything comes together

Learning to drive can be very stressful which is why we want to make things as simple as possible for you. When everything comes together perfectly and the customer has an easy, smooth experience we know we’ve done our job right.

5 star review of insurelearnerdriver by mario vella on trust pilot

No company should ever settle for ‘OK’, we want to improve, so keep those questions and reviews coming in.

Thank you to all our customers who rate and review us. If you would like to see more reviews or to leave your own review you can visit our Trust Pilot review page – Click Here.

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