This privacy notice tells you what to expect when InsureLearnerDriver, part of Ramasis Limited, collects your data.
Looking after your information
When you use InsureLearnerDriver, part of Ramasis Limited, you trust us with your information. This is our Privacy Notice, which is meant to help you understand what data we collect, why we collect it and what we do with it.
We believe this is important information, so please read it carefully.
Using this Notice
We have tried to make our Privacy Notice as easy to understand as possible. If you have any questions about how we treat your data, please don’t hesitate to ask. You can email us on firstname.lastname@example.org.
Why we collect information
We collect and store your personal information so that we can find you insurance. We use your information to find you insurance quotes, administer your policy, support you and improve the service we provide. We may also share relevant information with you, or parties involved with your insurance policy. We don’t sell your information. We collect your information to establish the contract and record information required to comply with legal obligations. This information is held under contract to protect legitimate interests of insurers, Ramasis and finance providers.
When we collect your information
We will collect information from you when you:
Use our website
Speak to us on the telephone
We record all calls for security, training, and crime prevention.
Give us information to get a quote
The information you use when you get a quick quote or a full quote is used to decide whether to offer you cover, the terms of cover and the price.
Provide us documents to support your application
Insurance companies need to see evidence of certain things to make sure your policy is based on correct information. As your broker, we are responsible for gathering some of this information. We may also refer to other sources of information, including the Claims and Underwriting Exchange, industry fraud databases or the financial sanctions list, anti-money laundering, insolvency and credit checking services.
Ask us to send you a quote
We record your contact information when you ask us to send you a quote.
Write to us, email us, use social media or chat with us online
We keep records of all the letters, emails, and live chats that we receive. When you communicate with us through social media, we record your information to help us develop our services. Social media providers also record this information.
Respond to any marketing, customer surveys or promotional offers
We store information from your responses to help enhance our service and share more information with you.
Subscribe to our newsletters or blogs
We use this information to make sure we keep you up to date with our newsletters or blogs.
If you visit our offices
You will be required to sign a visitor’s book and will be recorded on CCTV.
How we use your information
Your personal information
The main reason we use your information is to help us find insurance for you. We will do this when you ask us to find you a new quote or when we are renewing insurance policies. We only use your information to help provide you with the services you ask for.
To do this, we use specialised computer systems that help us to find the right policy for you. So, we will share your information with insurers, intermediaries, and other service providers as part of this process. This information may include personal and sensitive data such as convictions and offences data. We provide this information for the express purpose of providing a quote, and other companies are not allowed to store your information for any other purpose.
We will only engage with legitimate providers in this process and only when we’re sure your data will be treated properly. Other than finding you a quote, we will only share your information with other parties if we are legally obliged to, to prevent crime or to help manage your insurance policies. If we need to provide your information to another company, outside of this, we will ask your permission first.
We’ll also use your information to get in touch with you about your insurance needs and to help manage the products that you buy from us. This includes checking some of the facts and information provided during the application process.
You should remember that, if you share information on public forums, this information may be available to other people. Please take care when using things like social media. If you have a query about your policy, we would recommend you get in touch by emailing email@example.com.
Cookies are text files that help websites to identify the computer being used. Cookies are downloaded onto your computer.
Storing your information
We use a combination of physical and cloud based storage to ensure that your information is stored safely. When we engage service providers who store your information, we always make sure that your data is held in line with the law. We retain your information while we need it to provide the services you’ve asked for. We then keep it for up to ten years so it can be accessed if it is needed for legal reasons.
Access to your information
You have the right to: -
- Rectification - request us to rectify any personal information you believe to be inaccurate.
- Erasure - Ask us to erase your personal information under certain circumstances.
- Restriction - Ask us to stop using your personal information under certain circumstances.
- Data portability – ask us to transfer the personal information you have provided is transferred to another third party of your choice. All requests to move information in this way are reviewed on a case-by-case basis, to assess whether they meet the UK GDPR criteria for data portability.
- Access – your personal information. If you have specific queries, we will usually be able to provide this free of charge over the telephone. There is no charge if you wish to make a subject access request for more detailed information. However, there may be a charge to cover our cost for any onerous request. We will aim to respond to all valid requests within one month. We may take longer to respond if your request is particularly complex, or it relates to a particularly large volume of information. If we believe your request is likely to take over one month, we will engage with you to make you aware of this.
If you are under 16 years old
If you are under 16, then you should seek your parents’ permission before providing any personal information. Users without this consent are not allowed to provide us with personal information.
Newsletters, mailing list, requests for information
If you allow us to or have previously allowed us, we may – from time to time – get in touch about new products or services we can offer. This might include sharing information about services that can be provided for other types of insurance through Ramasis.
If you decide to opt out, we will remove you from our mailing lists – but then you won’t be able to access the promotional offers or discounts that might be available.
Enquiries about your data
In the first instance, you should contact our Data Protection Officer at:
Phone: 01707 622 744
Address: Ramasis Limited, 28 Station Close, Potters Bar, Hertfordshire, EN6 1TL
If you are still unhappy with the way we are handling your personal information, you can complain to the Information Commissioners Office through:- Make a complaint | ICO
Version 3.2. - effective date 02/02/2023